Refund policy
Return and Refund Policy
Effective Date: 8 July 2026
Thank you for shopping with Brunching Collection! We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.
1. Returns
We accept returns on items that are unused, unwashed, and in the original packaging within 14 days of receiving your order. To start a return, please follow the steps below:
• Contact Us: Email our customer service team at sales@brunchingcollection.com within 14 days of receiving your order. Be sure to include your order number and the reason for your return.
• Return Authorisation: We’ll review your return request and send you instructions on how to return the item. Please note that some products are not eligible for return (such as items marked as “Sale” or “Last Pieces”).
• Condition of Items: To be eligible for a return, the item must be unused, unwashed, and in its original condition and packaging. Any items returned with visible wear, stains, or damage will not be accepted.
• Tracked Shipping Required: All return shipments must include a tracking number. Once your return has been sent, please email us the tracking details so we can monitor the return and ensure proper processing. We cannot be held responsible for returned items that do not arrive and are not tracked.
2. Return Shipping Costs
• Within Cyprus: Returns are free. Once you email us, we’ll create a Box Now return shipment with a tracking number for you, then simply drop your parcel at your nearest Box Now locker.
• Outside Cyprus: Return shipping is paid by the customer and must be sent with a tracked service.
• Returns due to our mistake (wrong or damaged item) are always free, anywhere.
3. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within 14 business days.
• Shipping Fees: Original shipping charges are non-refundable.
• Partial Refunds: In some cases, partial refunds may be granted for items that are not in original condition or that are returned outside the return window.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different size or product, please return the original item and place a new order for the replacement item.
5. Non-Returnable Items
Certain items are non-returnable. These include:
• Sale or discounted items
• Gift cards
• Personalised or custom-made products
• Opened or used products (unless defective)
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at sales@brunchingcollection.com within 7 days of receiving your order.
Please provide:
• Photos of the damaged or defective item
• Your order number
We will offer a full refund or replacement, including covering the cost of return shipping for the defective product.
7. Late or Missing Refunds
If you haven’t received your refund yet, please:
• Check your bank account again.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still haven’t received your refund, please contact us at sales@brunchingcollection.com or call us at +357 99932056.
8. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, feel free to reach out:
Brunching Collection
Email: sales@brunchingcollection.com
Phone: +357 99932056